Extranet: Reopening a Closed partner

What you need to know in advance

• When a partner in this Closed status reports they are not able to self reopen.
• Ensure that the security protocol has been followed and the request is verified. For requests via phone calls this means you would need to call the partner back under a number they have previously listed in the Extranet. 

Steps 

1. Log in to Extranet
2. Click Internal tab
3. Click General Info
4. Scroll down to Status 
5. Change status to Contract signed
6. Type the reason why Partner wants to re-open in the field Status change remarks (required)
7. Click SAVE
8. Change status to Ready to Open
9. Type the reason why Partner wants to re-open in the field Status change remarks (required)
10. Click SAVE

Good to know

Partner should now have the Make my property live button in the home tab and under property > general info.

Read more

• Partner Hub - Changing your property status to open/bookable