Creating a ticket to Credit Control

For the following topics you need to create a ticket for Credit Control through TED. See: Payment Escalations - Overview.

Steps

From reservation page

1. Open TED. A new ticket will be created
2. Open the drop down menu Mail To on the top right corner
3. Select Credit control

   

4. Click Ticket Closed

From the partner page

1. Select a Finance topic and subtopic relevant to your request
2. Click Forward on the bottom right of the dialog box
3. Fill in a reason for forwarding in the box Reason for forwarding
4. Explain what Credit Control needs to do for the partner in the dialog box Action taken & Details about the case to be handled by agent/department. Provide all necessary information to assist the Credit Controller to handle the partner request effectively. 
5. Click Forward

   This is what the ticket will look like before forwarding to Credit Control:
   .

6. Click Ticket Closed

Good to know

Inform your partner that the request was sent to Credit Control.

Read more

• Payment Escalations - Overview