Creating a ticket to CS

1. Log in to TED
2. Go to the Partner page
3. Click Add internal note
4. Input the following information (write in a general neutral way and ensure GDPR is followed. Do not share personal or sensitive information in the ticket. ):
• Affected Property IDs 
• Name and position of person contacting 
• Summary of the issue 
• Requested outcome (if applicable)
• Steps/Actions taken so far
5. Click Add Note
6. Call CS with B.phone to notify them about the internal note
7. Search and select the phone number for your preferred language. 
   You can find operating hours for the languages support here
8. Tell the CS agent which property you are calling about (property ID) and that you have left an internal note that needs their attention